Payment and Order

We offer the following payment methods:

1. Credit Card: We gladly accept Visa and Mastercard.
2. PayPal: Opt for a secure payment through PayPal using your credit or debit card. Signing up is quick and free. For more details, visit www.paypal.com.

If your payment for an order encounters an issue and fails, there could be multiple reasons for this occurrence. Don't hesitate to reach out to our Customer Service Team by sending an email to customercenter@peakcue.com, using the subject line "Failed Payment." When contacting us, please be sure to include your pertinent details and, if feasible, attach a screenshot illustrating the issue.

ORDER

An order confirmation number is specifically generated for online orders. Once you have successfully completed your online order, you will receive an email that includes detailed information about your order.

Did you not receive your Order Confirmation?

No need to worry; our dedicated team is here to help you! If you require assistance, please don't hesitate to contact our Customer Service Team via email at customercenter@peakcue.com. Be sure to use the subject line "Order Verification" when reaching out to us.

Usually, a "Payment Pending" status arises when the payment is unsuccessful.

What if your payment has failed?

Payment failures can occur for a variety of reasons. If you encounter a payment issue, please feel free to get in touch with our Customer Service Team via email at customercenter@peakcue.com, using the subject line "Failed Payment." Kindly provide your relevant details, and if feasible, attach a screenshot illustrating the problem.

Unable to retry payment or didn't receive a payment failure email?

To prevent any duplication, we recommend refraining from reordering. Instead, please contact our Customer Service Team via email at customercenter@peakcue.com with the subject line "Payment Pending," and we'll promptly send you a link for another payment attempt!

Paid but your order status hasn't updated after 24 hours?

If you require payment verification and need to receive a new order confirmation email, our Customer Service Team is ready to assist you. Feel free to contact us via email at customercenter@peakcue.com, using the subject line "Order Status Inquiry."

Can you make changes to or cancel your order once it's placed?

Unfortunately, once your order is successfully placed, we are unable to accommodate further changes, including upgrades to the shipping method or adjustments to the quantity of items in your beauty haul. To prevent any complications, we strongly advise thoroughly reviewing your shopping cart and shipping information before proceeding to checkout. It's important to note that PEAKCUE cannot assume responsibility for replacing or refunding parcels delivered to incorrect addresses provided.

For any additional inquiries or assistance, please don't hesitate to get in touch with our Customer Service Team via email at customercenter@peakcue.com, using the subject line "Order Assistance."

DELIVERY

How can you track your order?

Hold tight! Your order has been carefully packed and dispatched from PEAKCUE's warehouse. In the near future, you can expect to receive an email update from us, which will include a Tracking Number for your parcel. Please allow roughly 72 hours for the tracking information to become active.

What are our delivery options and estimated shipping times?

• U.S. and Canada: 8 – 25 working days
• Europe and U.K: 15 – 30 working days

Please note:

• Delivery times might be extended during sale periods, holidays, and unexpected events, such as extreme weather conditions..
• Deliveries are processed on weekdays, with the exception of public holidays.

Do we process orders on Public Holidays?

Although we strive to fulfill your order promptly, please be aware that on public holidays, our warehouse and courier partner are closed. We appreciate your understanding, and orders will be processed and shipped on the next working day.

Why is there a delay in delivery?

Given the high volume of orders and the precautionary measures implemented by us and our delivery partners, it's possible that delays in order delivery may occur. You can monitor the status of your order by logging into our system and accessing the "How can I track my order?" feature.